Kudos to Silver Star Award recipient, Katherine Westlake, at Chubb for her excellent customer service and client-recognized service. Their team was requested to pull eight (8) claim files for a court case; and Katherine went above and beyond to have the project completed within 24 hours. Katherine kept the client informed along the way as to the progress of the request, advising how many documents would be received for each file. Debra Otts, Operations Manager, Claims at Chubb said, “ I wanted to let you know what an exceptional job Katherine does not only with this particular request, but with any file pull request that comes her way. I know that if Katherine is handling the request that it will be completed accurately and timely no matter how small or large the request is for. This I am very thankful for it makes my job a little easier.” Katherine, you are Where Service Matters!
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