About Us

 

The Millennium Group (TMG), Where Service Matters is a Minority Women-Owned Business Enterprise.   Improved management systems, cost savings, streamlined processes, and building strong lasting relationships have been themes throughout The Millennium Group’s history. Founded by Dermot and Leticia Murphy in 1984, TMG stands as North America’s premier provider of Integrated Office & Facilities Management, Mail and Print Services Outsourcing solutions for organizations across all industries.

Originally known as Tri-State Management Services (TSMS), Dermot and Leticia developed a company to meet the printing, mailing and fulfillment needs of New York’s local financial institutions. Tri-State Management Services established a strong client following with its experienced personnel and expertise in distribution systems, leading to an agreement for the implementation of office services management within one of the nation’s largest telecommunications companies’ multi property portfolio in 1989.

With the success of its client based management services, TMG was formed to provide a clear focus on the company’s Office Services Facilities Management services. The Millennium Group entered the 21st Century with the expansion of client based operations throughout the United States and Canada.  Simultaneously clients tapped TMG to expand into Facilities Management embracing the Integrated Facilities Management outsourcing model.  Since 1984, TMG has been refining its programs to become one of the largest private providers of Integrated Office & Facilities Management, Mail and Print Services Outsourcing in the U.S., and the firm “Where Service Matters.”

 
Millennium Groups-11 with danielle.jpg

Your On-Site Outsourcing Trusted Advisors

 
 
TMG-word-cloud-standalone-wo-logo.png

Experience. Expertise. Excellence.


We want you to reach optimal success; our experts create customized solutions that help you – drive greater cost efficiencies, optimize resources, and improve productivity while eliciting positive service delivery outcomes in Office, Integrated Facilities Management, Mail, Shipping, Receiving, Warehousing, Centralized and Distributed Print, Records and Document Scanning, Reception, and related Administrative support.

Today, we support over 150 contracted facilities management clients in nearly 500 staffed facilities across North America and from 200,000 square feet of digital print, mailing, materials fulfillment, and records storage space in New Jersey.

 

The Strength of Our Company Starts with Our Professionals

At TMG, we understand that our Where Service Matters professionals are our greatest asset. Our energetic, diligent professionals work in supportive, and team-oriented environments. United in our drive to achieve a common goal—to help make our clients succeed—they work hard every day in all of the organizations that they support. Our professionals come from diverse backgrounds and geographies, but share a positive attitude and passion for the business.

We Are Innovators and Early Adopters

We achieve measurable results through our top-tier trained professionals, a robust technology platform, reporting and best operating practices. We continuously innovate, listen and adapt to new technology and approaches for Mail, Print and Office Services Outsourcing to best fit our clients' business objectives. We continuously build upon a service platform that will ensure quality, reduce costs and allow you to focus on your core business. We meet with our clients’ designated management on a regular basis to review our performance and plan for future activities. As our clients' needs change, we are always available for consultation and planning, whether it be for expanding, moving, consolidating operations, assisting with special projects, or any other service related requests.

We Provide the Best of Both On-Site and Off-Site Solutions

Operating our own digital print and document fulfillment center gives The Millennium Group a unique capability to provide hybrid, on-site and off-site, solutions to limit exposure, mitigate risk, and achieve cost savings.

Our Clients Include Some of the Biggest Industry Leaders

Our Where Service Matters professionals are deployed within leading organizations across various industries including: Finance, Investment Banking, Insurance, Entertainment, Retail, Pharma Life Sciences, Legal, Technology, Consumer Goods, Energy, Education, Media, Non-Profit, and Government Agencies.

Recognized by Industry Leaders

 
 
Where Service Matters Pyramid.png

Our Mission is Where Service Matters

 
  • Expertise

    • As a firm whose core business is service and not temp-staffing or equipment, expertise is at the foundation of our success.  With industry certified experts in Facilities Management, Lean Six Sigma, Logistics and Mail Management, Business Continuity and Production Print, our clients benefit from a continually consultative service solution laser focused on execution success.  We embrace industry certification at the account level and foster continuous education and advance to optimize our client based solutions.  Expertise is the foundation of Where Service Matters. 

  • People & Professionalism

    • Our professionals are our greatest asset – It is with their determination and dedication that we can serve, and generate long-term value for our clients. They are hardworking individuals as well as dedicated team players and share one common goal: to deliver Where Service Matters. Our team of over 2,500 professionals nationwide provide value, quality and service to clients by being fair and efficient in everything that they do. We continue to receive positive feedback from our clients, because our professionals listen and are passionate about making a measurable impact while contributing to our clients’ success. In addition, TMG maintains a deep bench of certified subject matter experts who hold various Industry certifications: MDP, CE, FMP, EMCM, LSS, etc., and active participation in IFMA, BOMA, MSMA, PCC, etc.

  • Leadership & Stability

    • Affording clients with opportunity to work with, and access a vested management team and firm ownership to meet consistently evolving service demands is attractive to companies of all sizes. Less than 1% management turnover over the last 7 years is testament to TMG’s commitment to its leadership. As a private firm, TMG offers a distinctively different approach to a successful managed services partnership that includes consistent and continuously engaged executive leadership.

  • Execution

    • TMG pioneered a fully transparent pricing model for Office Services outsourcing over 10 years ago and continues to proactively present it providing transparency in a more regulated commercial landscape. As part of this transparent investment model, TMG clearly defines a management fee offering it “at risk” tied to service quality. TMG offers clients the best value as a private firm with an aggressive fee structure. TMG has proactively pioneered a fee at risk investment model where its fee is placed at risk tied to a KPI performance scorecard.

  • Development & Teamwork

    • TMG has invested significantly to develop and deploy the most robust training & development platform for its professionals as well as committing to a consistent associate recognition program. Our people are our product, and the most critical component of our success. Elevating our associate engagement is our enterprise wide commitment. While competitors manage to acceptable levels of employee turnover to maximize margins, TMG succeeds with stable, engaged and empowered service teams committed to the customers that they support and who truly access career paths.

  • Relationships

    • Relationships are the foundation of TMG’S business model. We have always embodied the spirit of “going beyond” by building long-term relationships based on a mutual sense of trust and respect. By putting the interests of our clients in the forefront and delivering Where Service Matters, we continue to experience numerous multi-year client engagements. TMG fosters a culture of responsibility, transparency, and accountability, which has earned us unprecedented client retention for over thirty years.

Leadership

Click on the pictures to view full bios.

 
 

Our Affiliates

 

SafeMail® New York is a revolutionary mail security services solution that protects businesses from mail terrorism. We protect our clients’ employees and ensure business continuity.

V.I.P. Copy & Printing Center provides a full-suite of printing and reprographic services. Using the latest digital printing technologies, V.I.P. meets your business needs with specialization in high-volume projects.

Direct Mail Depot is a full service direct mail and fulfillment company offering a complete range of data processing, lettershop and fulfillment services.

Our History

2018

Makes strategic investment in Smiota for intelligent delivery lockers and integrated mail services technology.  Opening of SafeMail West to support the Northern California marketplace. In addition, The Millennium Group expands HQ space into Bell Works solidifying its servicing partnership

2017

Branded Where Service Matters.  Continued growth with several new enterprise clients. Significant expansion of our Virtual Learning Center.

2013 - 2014

Year over year ranking within IAOP’s annual Global 100 Best Outsourcing Companies, listed as one of Inc. Magazine's Fastest Growing Private U.S. Companies, Acquired Shamrock Trucking, launched cloud-based Virtual Learning Center.

2012

Opened SafeMail NY; ranked among the 50 Fastest Growing Companies in NJ by NJBIZ; recognized by Inc. Magazine with an Inc. Hire Power Award for job creation.

2010

Acquired Pro-Tek Document Destruction; Expanded Records Management Services to include off site storage services

2007

Opens San Jose CA office to support rapid expansion within the High Tech vertical market and service the western U.S.

2005

Pioneered Integrated Facilities Management with the acquisition of Cushman & Wakefield's Office Services Portfolio.

2000 - 2004

National expansion with the addition of numerous enterprise clients. Opened Direct Mail Depot.

1998

Corporate restructuring to accommodate growth, Tri-State Management Services becomes The Millennium Group of Delaware, Inc.

1989

TMG's FM services separated from NJS as Tri-State Management Services.

1984

TMG founding organization, New Jersey Sorting Company (NJS), born.

The Millennium Group,
Where Service Matters